ONLINE TECHNICAL SUPPORT FAQS

Sometimes technology just doesn’t want to cooperate. If you’re currently experiencing any technical issues at Bear Creek Church online, check out the FAQs below for some basic troubleshooting tips.

Q. What should my first response be to any technical issue?

A. Three great first steps to resolve any tech issue are: 1) Refresh the page, 2) Double-check your internet connection, and 3) Try using a different web browser. Nine times out of ten, one of those steps will do the trick!

Q. What does “refreshing” a page mean and how do I do it?

A. To “refresh” a web page simply means to load it again. You can do this by pressing the F5 button on your keyboard, command+r on Mac or by clicking the refresh symbol at the top of the screen.

Q. How do I download a different web browser?

A. Click these links and follow the accompanying directions to download Chrome, Firefox, or Opera.

Q. What’s a good way to prevent most tech issues from occurring in the first place?

A. Make sure your web browser, Flash Player and Java are all up to date prior to serving. You can verify that you have the latest version of your preferred browser using these links: Internet Explorer, Chrome, Safari, Firefox and Opera. Click here to check Flash Player and here to check Java.

Q. What do I do if the video suddenly stops playing?

A. If the video stops, refresh the page (see above). In some browsers, you may also need to click inside the video player to restart the video.

Q. How do I get the video to play if the screen says it’s “unable to connect to the content”?

A. If you receive the message below, first try refreshing the page (see above). If that doesn’t help, click “Watch in low quality” or ”Watch in high quality” under the video.

Please note that we are constantly working hard to avoid technical issues. If you see an issue, chances

are we are seeing it too and we are more than likely working on it. Please let us know if you have issues,

but always refer to this FAQ page first!

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